What We Collect and Why We Collect It
When you open an account, we collect the details you submit — name, contact information, and the payment method you choose (bKash, Nagad or Rocket). We use this to process deposits, verify withdrawals, and keep your account wallet accurate. Transaction records tied to your bKash or
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Nagad activity are stored to resolve disputes and meet our internal audit process. We do not sell your personal data to third parties. We may share limited data with payment processors — such as the mobile wallet operators behind Rocket and Nagad — strictly to complete
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the transaction you initiated. Our platform also collects device and session data automatically: browser type, IP address, and session timestamps. This helps us detect unusual login behaviour and protect your account. If you contact our support team, the conversation log is stored and linked to your
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account for follow-up. How long we keep your data depends on account activity and any obligations that apply under our operational framework. You have the right to ask what data we hold on you and to request corrections. Eligibility to use our platform and the rights
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available to you depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.